Terms of service

Terms and Conditions

Last updated: 31/03/2026

By accessing this website and purchasing our products or subscriptions, you agree to the following:

1. Overview

This website offers a curated snail mail experience, including letters, postcards, and creative inserts designed with care.

2. Orders & Payments

  • All prices are listed in INR

  • Orders are processed only after full payment

  • We reserve the right to cancel orders if necessary

3. Subscription Services

  • Subscriptions follow the selected plan duration

  • You must provide accurate delivery details

  • Changes in address must be communicated in advance

4. Delivery & Shipping

  • We primarily use India Post and/or third-party courier services

  • Delivery timelines are estimates and may vary based on location

Delivery Expectations

  • Delays may occur due to postal service limitations, weather conditions, or regional constraints

  • Once dispatched, we do not have control over transit times

  • By purchasing, you acknowledge and accept that delivery delays are a possibility

5. Nature of the Product

Each mail is thoughtfully created and may include handwritten or designed elements.

No Two Mails Are Identical

  • Every mail is unique in its composition, layout, and inserts

  • Variations are intentional and part of the experience

  • Exact replication of previous mails is not guaranteed

6. Emotional & Mental Health Disclaimer

Some content may touch on themes like nostalgia, emotions, or mental well-being.

  • These mails are meant for comfort and expression, not professional advice

  • They should not be considered a substitute for therapy, counseling, or medical support

  • If you are experiencing serious mental health concerns, we encourage seeking professional help

7. Returns & Refunds

  • Due to the nature of the product, returns are not accepted

  • Refunds are handled on a case-by-case basis

8. Intellectual Property

All designs, letters, and content are owned by us and cannot be reused or reproduced without permission.

9. Limitation of Liability

We are not responsible for:

  • Postal delays or lost mail

  • Damages caused during transit

  • Indirect or unforeseen issues arising from the use of the service

10. Changes to Terms

We may update these terms anytime. Continued use means you accept those changes.

11. Contact

onceinabluemoon2199@gmail.com